Odeo

The AI assistant that pre-qualifies claims in structured form

Odeo guides policyholders 24/7 through policy questions, claim notifications, and standard processes — with clear boundaries to advisory obligations and hosting in Switzerland.

  • Capture claim notifications in structured form, no advisory promises
  • Escalation to claim adjusters by email, via Slack from Professional, by SMS from Enterprise
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  • Hosting and data in Switzerland1
  • Set up in under 30 minutes2
  • Website chatbot from CHF 41 per month3

Insurance Assistant

Odeo · AI assistant

Example

Good day, my car was damaged on the parking lot yesterday — large scratch, perpetrator unknown.

Good day. I'm sorry. I will capture the claim in structured form for our claims department. Please tell me: 1. Exactly when (date, time, location)? 2. Did you notify police? For damages by unknown third parties, a police report is required for partial-coverage acceptance.

May 12, around 2 PM, Migros parking lot Winterthur. Yes, police was there, report no. 24/12345.

Thank you. Please also upload 2-3 photos of the damage and your insurance card. Your claim with police report no. 24/12345 will immediately go to our processing team. You will receive confirmation within 2 working days with claim number and next steps.

Directly connected

Policy management system

Check claim status

Where insurers and banks struggle today

The claims season comes unannounced. Sunday's hailstorm means a flood of calls on Monday morning.

  • Peaks mean undersupply

    Hail, flood, storm: a wave of claims overnight. The hotline collapses, policyholders wait on hold for a long time — a bad experience in a claim event.

  • Policy questions block advisory hours

    What is my deductible? How do I change my address? How do I cancel? — standard questions clog appointments reserved for advisory.

  • Claim notifications arrive unstructured

    Email saying "my car was damaged" — and nothing more. The adjuster has to ask: when, where, police, photo? Time costs money.

  • Regulation is constant

    FINMA awareness, FADP, ICA, BaFin interfaces — insurers and banks can't afford a chatbot that suggests advice or leaves it unclear where data is processed.

Connected directly to your business system

Odeo connects directly to your policy management system through its existing interfaces, with no detour via middleware such as n8n or Zapier. Claim notifications and inquiries arrive complete in the right system.

  • Via existing interfaces, for example REST API and webhooks
  • No middleware such as n8n or Zapier, data flows directly
  • If there is no interface, Sidora AG builds it
  • Direct integrations are quoted per project
Also connectable CRM Claims system
How the direct integration works
Example

Website chat

What is the status of my claim from 3 November?

Odeo
No middleware

Policy management system

Check claim status

Your claim from 3 November has been received and is being processed. The claims team plans to get back to you by Friday.

  • Check processing status

    Odeo reads the status of claims and applications directly from your system, with no waiting time on the hotline.

  • Hand over claim notifications

    Date, location, facts and supporting documents reach your claims system as a complete record.

  • Notify the claims team

    Odeo reports urgent cases immediately by email, from Professional also in Slack or Microsoft Teams, from Enterprise by SMS.

What Odeo handles for insurers

Odeo is not a claim adjuster and not an advisor. Odeo is the structured pre-layer that massively accelerates the ramp-up of human work.

  • Claim notification with completeness check

    Date, time, location, facts, police report, photos, witnesses, estimated damage, bank details — Odeo guides through structured intake and accepts only valid notifications.

  • Policy self-service

    Deductible, coverage, address change, beneficiary, contract renewal — Odeo knows your standard policies and answers policyholder questions directly.

  • First-advisory lead qualification

    Prospect wants household, liability, life insurance — Odeo structures need, life situation, family status and hands a qualified lead to the broker.

  • Hotline relief in peaks

    During a hailstorm, many callers come in with the same question ("how do I report car hail damage?"). Odeo unloads the hotline and accelerates intake.

  • Multilingual first communication

    Policyholders write from Ticino, Romandy, Graubünden — Odeo automatically switches to the policyholder's language without back-office translation staff.

  • Escalation by claim amount

    Claim < CHF 5,000 → standard processing. Claim > CHF 50,000 → immediately to senior inspector via SMS. You define the thresholds. Escalation rules and SMS are included in the Enterprise plan.

Built specifically for Swiss insurers and banks

Data hosting in Switzerland is not nice-to-have in financial services — it is regulatory necessity.

  • Swiss data residency available

    Hosted in Switzerland, built in-house by Sidora AG, FADP- and GDPR-compliant. Data stays in Switzerland as long as a local LLM is used; we run local LLMs such as Apertus, Llama or Mistral in the Enterprise plan on request at extra cost.

  • Clear advisory boundaries

    Odeo gives explicitly no insurance or investment advice. Answers are limited to structuring, policy self-service, and standard processes. This reduces regulatory risks.

  • Escalation by claim amount

    Minor claim to processing, mid to senior, major directly to claims lead via SMS. You define thresholds and escalation channels. Escalation rules and SMS are included in the Enterprise plan.

  • Peak scaling

    In natural events, requests surge overnight. Odeo handles many conversations at once, at the fixed monthly price within your plan's chat allowance, and relieves the hotline exactly when it needs it most.

Frequently asked questions

Answers on use cases, integration, data protection and pricing in your industry.

Get in touch +41 44 500 25 55
Does Odeo give insurance or investment advice?

No. Odeo gives explicitly no advice within the meaning of ICA, FinSA, MiFID, or similar regulations. The tasks are: pre-capture claim notifications in structured form, answer policy standard questions from your published terms, and route leads in structured form to your brokers. This reduces regulatory risks.

Can Odeo be connected to our policy management system?

Yes, and to your claims system as well. Odeo connects directly through the existing interfaces, such as a REST API or webhooks, with no middleware such as n8n or Zapier. If there is no interface, Sidora AG develops it. Odeo then provides information on processing status and hands over claim notifications in full to the right system. Without an integration, claim notifications go to your claims team by email in structured form, from Professional also via webhook. Direct integrations are quoted per project and transparently in advance.

How is data hosting in Switzerland ensured?

Odeo is hosted in Swiss data centres. Data stays in Switzerland as long as a local LLM is used; we run local LLMs such as Apertus, Llama or Mistral in the Enterprise plan on request at extra cost. Sidora AG is a Swiss provider based in Winterthur. Conversation data is not used to train external models — only to improve your own bot. Odeo is FADP- and GDPR-compliant.

Can Odeo close claim notifications fully automatically?

Odeo captures claim notifications in structured and complete form (date, location, facts, police report, photos, estimated damage) and hands them over by email or, with a direct integration, to the claim system. The final claim review and payout decision remains with the human processor — but the pre-intake is already done.

How does Odeo handle claim peaks (hail, storm)?

Odeo handles many conversations at once, at the fixed monthly price within your plan's chat allowance (up to 20,000 chats per month in the Enterprise plan). During a hailstorm with many claims overnight, Odeo relieves your hotline exactly when it is under maximum pressure. Policyholders get an immediate first response even at high volume.

Who is liable if Odeo gives wrong policy information?

Odeo answers exclusively from your knowledge base (policy terms, brochures, FAQ). If the bot finds no answer, it says so honestly and refers — instead of inventing one. You can additionally define disclaimers and, in the Enterprise plan, escalation rules so complex or doubtful inquiries always go to humans.

More industries

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Unload the hotline — buffer claim peaks

Let Odeo pre-capture claim notifications in structured form and answer policy questions directly. Hosted in Switzerland, with clear advisory boundaries.

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Developed and operated by Sidora AG, Winterthur

Notes

  1. Data residency in Switzerland applies as long as a local LLM is used. We run local LLMs such as Apertus, Llama or Mistral in Switzerland in the Enterprise plan on request at extra cost.
  2. Typical set-up time for the website chatbot without connecting business applications.
  3. Starter plan, billed yearly. Billed monthly: CHF 49 per month.