The AI assistant that pre-qualifies claims in structured form
Odeo guides policyholders 24/7 through policy questions, claim notifications, and standard processes — with clear boundaries to advisory obligations and data hosted in Switzerland.
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Capture claim notifications in structured form, no advisory promises -
Escalation to claim adjuster via email, SMS, Slack -
Hosting and data residency in Switzerland -
FADP- and GDPR-compliant, Made in Switzerland -
Built in-house by Sidora AG, Winterthur
Sample conversation — real responses are based on your content.
Where insurers and banks struggle today
The claims season comes unannounced. Sunday's hailstorm means 800 calls Monday morning.
Peaks mean undersupply
Hail, flood, storm: 1,000+ claims overnight. The hotline collapses, policyholders wait 30 minutes — bad experience in a claim event.
Policy questions block advisory hours
What is my deductible? How do I change my address? How do I cancel? — standard questions clog appointments reserved for advisory.
Claim notifications arrive unstructured
Email saying "my car was damaged" — and nothing more. The adjuster has to ask: when, where, police, photo? Time costs money.
Regulation is constant
FINMA awareness, FADP, ICA, BaFin interfaces — insurers and banks can't afford a chatbot that suggests advice or hosts data in the US.
What Odeo handles for insurers
Odeo is not a claim adjuster and not an advisor. Odeo is the structured pre-layer that massively accelerates the ramp-up of human work.
Claim notification with completeness check
Date, time, location, facts, police report, photos, witnesses, estimated damage, bank details — Odeo guides through structured intake and accepts only valid notifications.
Policy self-service
Deductible, coverage, address change, beneficiary, contract renewal — Odeo knows your standard policies and answers policyholder questions directly.
First-advisory lead qualification
Prospect wants household, liability, life insurance — Odeo structures need, life situation, family status and hands a qualified lead to the broker.
Hotline relief in peaks
During a hailstorm, 80% of callers come in with the same question ("how do I report car hail damage?"). Odeo unloads the hotline and accelerates intake.
Multilingual first communication
Policyholders write from Ticino, Romandy, Graubünden — Odeo automatically switches to the policyholder's language without back-office translation staff.
Escalation by claim amount
Claim < CHF 5,000 → standard processing. Claim > CHF 50,000 → immediately to senior inspector via SMS. You define the thresholds.
Built specifically for Swiss insurers and banks
Data hosting in Switzerland is not nice-to-have in financial services — it is regulatory necessity.
Data hosting in Switzerland
Hosting and processing exclusively in Swiss data centres. Built in-house by Sidora AG, no US cloud risk, fully FADP-compliant.
Clear advisory boundaries
Odeo gives explicitly no insurance or investment advice. Answers are limited to structuring, policy self-service, and standard processes. No FINMA/BaFin collisions.
Escalation by claim amount
Minor claim to processing, mid to senior, major directly to claims lead via SMS. You define thresholds and escalation channels.
Peak scaling
In nature events, requests multiply tenfold overnight. Odeo scales without surcharge and unloads the hotline exactly when it most needs it.
Built in-house by Sidora AG, Winterthur
Odeo is not a white-label ChatGPT. Odeo was built by Sidora AG in Winterthur — with Swiss data residency, RAG architecture against hallucinations, and 7 roles that respond like humans. Configured specifically to your industry, your tone, your standards.
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Hosting, processing, and backups in Swiss data centres -
RAG architecture: answers exclusively from your knowledge base -
7 roles: sales, advisor, support, customer service, knowledge, booking, concierge -
Customizable design templates, colors, icons, position on the site -
Escalation rules via email, SMS, phone, Slack, Teams -
Automated lead capture with structured CRM push
Common questions in Insurance & Financial Services
Answers to the questions you are asking right now.
Does Odeo give insurance or investment advice?
How is data hosting in Switzerland ensured?
Can Odeo close claim notifications fully automatically?
Can Odeo integrate with our claim system?
How does Odeo handle claim peaks (hail, storm)?
Who is liable if Odeo gives wrong policy information?
Unload the hotline — buffer claim peaks
Let Odeo pre-capture claim notifications in structured form and answer policy questions directly. With data hosted in Switzerland, without regulatory risk.