The AI assistant that answers tenant inquiries around the clock

Odeo answers tenant questions 24/7, captures damage reports in structured form with photo upload, and pre-qualifies viewing requests — so management has more time for complex cases.

  • Structured damage reports with photo and location capture
  • From Professional: 30+ languages, including DE, FR, IT and EN
  • Hosting and data in Switzerland1
  • Set up in under 30 minutes2
  • Website chatbot from CHF 41 per month3

Property Assistant

Odeo · AI assistant

Example

Good evening, in our apartment the heater is dripping in the living room onto the floor. What should I do?

Good evening. Water damage is time-critical. Please immediately place a bucket underneath, close the heater valve, and lay out a towel. Could you tell me: 1. Property (address) and apartment number? 2. A photo of the damage? 3. Has water already penetrated the floor?

Bachstrasse 12, apartment 4. Photo coming. Yes, some water is already on the parquet.

Thank you. Your damage report is captured and immediately escalated to our on-call service (SMS to caretaker Mr. Meier). You will receive a callback within 30 minutes. If it gets worse, call 118 (fire brigade).

Directly connected

Property management software

Check property status

What blocks Swiss property managers daily

Tenants call on weekends about a leaking heater. Prospects write on Sunday about a viewing. Management starts Monday morning with a full inbox.

  • Tenant inquiries across all channels

    Email, phone, WhatsApp, contact form — tenant inquiries arrive disorderly. Damage report without photo, appointment request without date, termination without address.

  • After-hours emergencies

    Water damage on Sunday evening, heating failure at Christmas. Whoever isn't reachable earns bad reviews and expensive emergency call-outs.

  • Standard questions block managers

    When does the caretaker come? Where is the rent account? May I grill on the balcony? When is heater meter reading? — every property management knows these FAQ runners.

  • Viewing requests unstructured

    Prospect just writes "I'm interested." Only after three emails is it clear: family with two children, pet, job in Zurich — doesn't fit the apartment in Bern.

Your properties as cards in the chat

Odeo pulls matching entries live from your system (Property management software) and shows them the way people know from listings: with a photo, key facts, a price and a clear next step.

Display in the chat

The best match as large as a listing, the other results as a list below. Works on mobile and desktop.

  • Availability and price come live from your system
  • Photo, key facts and price at a glance
  • The next step sits right inside the card

Property Assistant

Odeo · AI assistant

Sample data

I'm looking for a 3.5-room apartment in the Winterthur area, up to CHF 3,000 per month.

I found 3 matching apartments:

Bright living room with a grey sofa, houseplants and an open balcony door New

Bright 3.5-room apartment with balcony

3.5 rooms · 86 m² · 8400 Winterthur

CHF 2,380 / month

Penthouse living area with floor-to-ceiling windows and a wide view over green hills

Modern penthouse with a view

3.5 rooms · 102 m² · Winterthur

CHF 2,950 / month

Living room with a white sofa and dining table, large windows overlooking the garden

Quiet family apartment surrounded by greenery

3.5 rooms · 91 m² · Grafstal

CHF 2,190 / month

I'm looking for a 3.5-room apartment in the Winterthur area, up to CHF 3,000 per month.

I found 3 matching apartments:

Bright 3.5-room apartment with balcony

3.5 rooms · 86 m² · 8400 Winterthur

CHF 2,380 / month

Modern penthouse with a view

3.5 rooms · 102 m² · Winterthur

CHF 2,950 / month

Quiet family apartment surrounded by greenery

3.5 rooms · 91 m² · Grafstal

CHF 2,190 / month

Interested in an apartment? Request a callback

I'm looking for a 3.5-room apartment in the Winterthur area, up to CHF 3,000 per month.

This apartment is the best match:

Bright living room with a grey sofa, houseplants and an open balcony door New

Bright 3.5-room apartment with balcony

3.5 rooms · 86 m² · 8400 Winterthur · from 1 Dec

CHF 2,380 / month

More results

Modern penthouse with a view

3.5 rooms · 102 m² · Winterthur

CHF 2,950 / month

Quiet family apartment surrounded by greenery

3.5 rooms · 91 m² · Grafstal

CHF 2,190 / month

Connected directly to your business system

Odeo connects directly to your property management software through its existing interfaces, with no detour via middleware such as n8n or Zapier. Prospects and tenants get answers based on current property data.

  • Via existing interfaces, for example REST API and webhooks
  • No middleware such as n8n or Zapier, data flows directly
  • If there is no interface, Sidora AG builds it
  • Direct integrations are quoted per project
Also connectable CRM Viewing calendar
How the direct integration works
Example

Website chat

Is the 3.5-room apartment at Musterstrasse 12 still available?

Odeo
No middleware

Property management software

Check property status

Yes, the apartment is available from 1 December. Viewings are possible on Tuesday at 5:30 PM and Saturday at 10:00 AM. Shall I book you in for one of them?
  • Query property data

    Odeo reads vacant properties, rent, ancillary costs and move-in date directly from your property management software.

  • Hand over damage reports

    Property, apartment, type of damage and urgency reach your software as a complete report.

  • Notify property management

    Odeo reports new prospects and urgent damage immediately by email, from Professional also in Slack or Microsoft Teams, from Enterprise by SMS.

What Odeo handles in your management

Odeo learns from your property portfolio, house rules, and FAQ — and answers in your management style.

  • Capture damage report in structured form

    Property, apartment, type of damage, photo, urgency, requested date — Odeo guides through structured intake and accepts only complete reports for management.

  • Emergency escalation 24/7

    Water damage, heating failure, power outage — Odeo recognizes emergency keywords and immediately alerts the on-call service via SMS or email. Escalation rules and SMS are included in the Enterprise plan.

  • House rules and tenancy regulations

    Grilling on balcony, noise rules, laundry-room schedule, rent account, heater meter reading day — Odeo knows your house rules and answers directly.

  • Viewing pre-qualification

    Number of people, profession, income, pet, move-in date — Odeo captures structured and routes qualified prospects directly to the leasing department.

  • Property details

    Square meters, floor, ancillary costs, minimum lease term, handover date, garage spot — Odeo knows your properties and provides details without sending PDFs.

  • Manager routing per property

    Property Zurich to Ms. Müller, Bern to Mr. Schmid, Geneva to Madame Dupont — Odeo escalates per property to the correct manager by email or, from Professional, via Slack.

Built specifically for Swiss property management

A management juggles hundreds of tenants, dozens of properties, three language regions — Odeo supports this everyday work.

  • Property-specific answers

    Per property, separate house rules, special-use rights, caretaker contact. Odeo automatically recognizes the property and provides the right answers.

  • On-call service per time of day

    Daytime to manager via Slack, evenings to on-call caretaker via SMS, nights/weekends to external emergency provider. You define the rules. Escalation rules and SMS are included in the Enterprise plan.

  • Multilingual communication

    Ticino tenant in Italian, Romandy in French, international prospects in English — Odeo automatically switches to the visitor's language.

  • Direct integration with your property management software

    Odeo connects directly to your property management software through its existing interfaces, with no middleware. Damage reports go directly into the system as work orders. If there is no interface, Sidora AG develops it.

Frequently asked questions

Answers on use cases, integration, data protection and pricing in your industry.

Can Odeo accept damage reports with photo upload?

Yes. Odeo guides tenants through structured damage reports: property, apartment, type of damage, photo upload, urgency, requested date. Complete reports are forwarded directly to management or the caretaker; incomplete ones are completed before escalation.

Can Odeo be connected to our property management software?

Yes. Odeo connects directly to your property management software through its existing interfaces, such as a REST API or webhooks, with no middleware such as n8n or Zapier. If there is no interface, Sidora AG develops it. Odeo then answers questions about vacant properties with current data and creates damage reports directly in your software. Without an integration, damage reports and rental inquiries go to your management team by email in structured form, from Professional also via webhook. Direct integrations are quoted per project and transparently in advance.

How does Odeo distinguish between emergency and standard inquiry?

You define emergency keywords (e.g. "water damage", "heating off", "power outage", "burglary"). When detected, Odeo automatically escalates to the on-call service by SMS or email. Escalation rules and SMS are included in the Enterprise plan. Standard inquiries like house rules or rent account are answered directly.

Can Odeo book viewing appointments directly?

Yes, with a direct integration with your viewing calendar or property management software. Odeo pre-qualifies prospects (number of people, profession, pet, requested date) and offers available slots from the manager's calendar. Webhooks are included from the Professional plan; direct integrations are quoted per project.

How is tenant privacy preserved?

Odeo is hosted in Switzerland. Data stays in Switzerland as long as a local LLM is used; we run local LLMs such as Apertus, Llama or Mistral in the Enterprise plan on request at extra cost. Conversation data serves exclusively your own management — not for training external models. Odeo is FADP- and GDPR-compliant. Sidora AG is a Swiss provider based in Winterthur.

What does Odeo cost for a management with ~500 apartments?

For a management of this size, the Professional plan is typically sufficient: CHF 124/month annual billing (CHF 149 monthly), including all languages and integration with Slack, Teams and webhooks. Lead detection is available as an add-on for +CHF 49/month. Escalation rules are included in the Enterprise plan. For several thousand apartments or multiple management locations, Enterprise with additional regional agents is recommended.

More time for complex cases — fewer standard inquiries

Let Odeo answer tenant inquiries in structured form and pre-capture damage reports. 24/7, hosted in Switzerland.

Developed and operated by Sidora AG, Winterthur

Notes

  1. Data residency in Switzerland applies as long as a local LLM is used. We run local LLMs such as Apertus, Llama or Mistral in Switzerland in the Enterprise plan on request at extra cost.
  2. Typical set-up time for the website chatbot without connecting business applications.
  3. Starter plan, billed yearly. Billed monthly: CHF 49 per month.