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Real Estate & Management · 24/7 for tenants

The AI assistant that answers tenant inquiries around the clock

Odeo answers tenant questions 24/7, captures damage reports in structured form with photo upload, and pre-qualifies viewing requests — so management has more time for complex cases.

  • Structured damage reports with photo and location capture
  • Multilingual: DE, FR, IT, EN, and 30+ more
  • Hosting and data residency in Switzerland
  • FADP- and GDPR-compliant, Made in Switzerland
  • Built in-house by Sidora AG, Winterthur
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Property Assistant
Online · Real Estate & Management
Good evening, in our apartment the heater is dripping in the living room onto the floor. What should I do?
Good evening. Water damage is time-critical. Please immediately place a bucket underneath, close the heater valve, and lay out a towel. Could you tell me: 1. Property (address) and apartment number? 2. A photo of the damage? 3. Has water already penetrated the floor?
Bachstrasse 12, apartment 4. Photo coming. Yes, some water is already on the parquet.
Thank you. Your damage report is captured and immediately escalated to our on-call service (SMS to caretaker Mr. Meier). You will receive a callback within 30 minutes. If it gets worse, call 117 (water emergency).
Type a message…

Sample conversation — real responses are based on your content.

–60%
standard inquiries
no longer in the inbox
24/7
emergency intake
even on weekends
< 4 min
per damage report
saved via pre-intake
+ 33%
qualified prospects
via pre-filtering

What blocks Swiss property managers daily

Tenants call on weekends about a leaking heater. Prospects write on Sunday about a viewing. By Monday morning, management has 47 unread emails.

Tenant inquiries across all channels

Email, phone, WhatsApp, contact form — tenant inquiries arrive disorderly. Damage report without photo, appointment request without date, termination without address.

After-hours emergencies

Water damage on Sunday evening, heating failure at Christmas. Whoever isn't reachable earns bad reviews and expensive emergency call-outs.

Standard questions block managers

When does the caretaker come? Where is the rent account? May I grill on the balcony? When is heater meter reading? — every property management knows these FAQ runners.

Viewing requests unstructured

Prospect just writes "I'm interested." Only after three emails is it clear: family with two children, pet, job in Zurich — doesn't fit the apartment in Bern.

What Odeo handles in your management

Odeo learns from your property portfolio, house rules, and FAQ — and answers in your management style.

Capture damage report in structured form

Property, apartment, type of damage, photo, urgency, requested date — Odeo guides through structured intake and accepts only complete reports for management.

Emergency escalation 24/7

Water damage, heating failure, power outage — Odeo recognizes emergency keywords and immediately alerts the on-call service via SMS or phone.

House rules and tenancy regulations

Grilling on balcony, noise rules, laundry-room schedule, rent account, heater meter reading day — Odeo knows your house rules and answers directly.

Viewing pre-qualification

Number of people, profession, income, pet, move-in date — Odeo captures structured and routes qualified prospects directly to the leasing department.

Property details

Square meters, floor, ancillary costs, minimum lease term, handover date, garage spot — Odeo knows your properties and provides details without sending PDFs.

Manager routing per property

Property Zurich to Ms. Müller, Bern to Mr. Schmid, Geneva to Madame Dupont — Odeo escalates per property to the correct manager via email or Slack.

Built specifically for Swiss property management

A management juggles hundreds of tenants, dozens of properties, three language regions — Odeo supports this everyday work.

Property-specific answers

Per property, separate house rules, special-use rights, caretaker contact. Odeo automatically recognizes the property and provides the right answers.

On-call service per time of day

Daytime to manager via Slack, evenings to on-call caretaker via SMS, nights/weekends to external emergency provider. You define the rules.

Multilingual communication

Ticino tenant in Italian, Romandy in French, international prospects in English — Odeo automatically switches to the visitor's language.

CRM/ERP integration

Webhook connection to property-management software (Garaio REM, Abacus Immo, ImmoTop, Rimo). Damage reports go directly into the system as work orders.

+ Made in Switzerland

Built in-house by Sidora AG, Winterthur

Odeo is not a white-label ChatGPT. Odeo was built by Sidora AG in Winterthur — with Swiss data residency, RAG architecture against hallucinations, and 7 roles that respond like humans. Configured specifically to your industry, your tone, your standards.

  • Hosting, processing, and backups in Swiss data centres
  • RAG architecture: answers exclusively from your knowledge base
  • 7 roles: sales, advisor, support, customer service, knowledge, booking, concierge
  • Customizable design templates, colors, icons, position on the site
  • Escalation rules via email, SMS, phone, Slack, Teams
  • Automated lead capture with structured CRM push
Swiss servers
Data never leaves Switzerland. Backup, processing, hosting — all in CH.
RAG architecture
No hallucinations. Answers only from your own content.
30+ languages
Auto-detection of visitor language. DE, FR, IT, EN, and more.
7 roles
Configurable to your industry and use case.

Common questions in Real Estate & Property Management

Answers to the questions you are asking right now.

Can Odeo accept damage reports with photo upload?
Yes. Odeo guides tenants through structured damage reports: property, apartment, type of damage, photo upload, urgency, requested date. Complete reports are forwarded directly to management or the caretaker; incomplete ones are completed before escalation.
How does Odeo distinguish between emergency and standard inquiry?
You define emergency keywords (e.g. "water damage", "heating off", "power outage", "burglary"). When detected, Odeo automatically escalates to the on-call service via SMS or phone. Standard inquiries like house rules or rent account are answered directly.
Does Odeo work with Garaio REM, Abacus Immo, or ImmoTop?
Direct API integrations are possible from Enterprise. By default, damage reports and rental inquiries are handed in structured form (property, apartment, facts, photo link) via email or webhook to your system, where processing continues in your existing software.
Can Odeo book viewing appointments directly?
From Professional via webhook integration with Calenso, Microsoft Bookings, Doodle, or Cal.com. Odeo pre-qualifies prospects (number of people, profession, pet, requested date) and offers available slots from the manager's calendar.
How is tenant privacy preserved?
Hosting and processing happen exclusively in Switzerland. Conversation data serves exclusively your own management — not for training external models. Fully FADP- and GDPR-compliant. Sidora AG is a Swiss provider based in Winterthur.
What does Odeo cost for a management with ~500 apartments?
For a management of this size, the Professional plan is typically sufficient: CHF 124/month annual billing (CHF 149 monthly), including lead capture, all languages, and escalation rules. For several thousand apartments or multiple management locations, Enterprise with additional regional agents is recommended.

More time for complex cases — fewer standard inquiries

Let Odeo answer tenant inquiries in structured form and pre-capture damage reports. 24/7, with data hosted in Switzerland.

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