Odeo

The AI sales rep that lifts your conversion rate noticeably

Odeo advises, sells, and supports shop visitors 24/7: answers product questions, recommends suitable alternatives, tracks orders — in the customer's language.

  • Predefined roles — sales advisor, specialist advisor, support assistant
  • From Professional: 30+ languages, auto-detected
See pricing Talk to us
  • Hosting and data in Switzerland1
  • Set up in under 30 minutes2
  • Website chatbot from CHF 41 per month3

Shop Advisor

Odeo · AI assistant

Example

Hi, looking for a hiking backpack for a 5-day tour with tent. I'm 1.78m, slim build.

Hi! For 5 days with tent I recommend 60-70L volume. For your build, the Osprey Aether 65 (M back) or Deuter Aircontact 65+10 (V-back system) fit well. Both have excellent load transfer to the hips. Should I compare them directly or show what is in stock?

Compare please. What do they cost?

Osprey Aether 65: CHF 320, 2.3 kg, very robust, lifetime warranty. Deuter Aircontact 65+10: CHF 280, 2.6 kg, top ventilation, also top warranty. For multi-day tours in heat, Deuter is noticeably more comfortable. Want to measure your back length? I can also show a matching tent bundle (–10% on Tatonka tent).

Directly connected

Shop system

Check stock

Where online shops leave money on the table

Many carts are abandoned. Often because of unanswered questions.

  • Product advice missing in the shop

    "Which size fits me?", "Is it waterproof?", "Which model for my use case?" — without an answer, visitors leave the shop.

  • Shipping and return questions block orders

    Delivery time to Italy? Return window? Free shipping above CHF X? Without clear answers, you lose orders to Amazon.

  • Support overflows in peak times

    Black Friday, Christmas, sale — inquiries surge. Support team can't keep up, tickets pile up, customer satisfaction drops.

  • Multilingualism is an SMB nightmare

    A Swiss shop sells in DE, FR, IT and across the EU. Four languages in support? Only with a large team — or with AI.

Your products as cards in the chat

Odeo pulls matching entries live from your system (Shop system) and shows them the way people know from listings: with a photo, key facts, a price and a clear next step.

Display in the chat

The best match as large as a listing, the other results as a list below. Works on mobile and desktop.

  • Availability and price come live from your system
  • Photo, key facts and price at a glance
  • The next step sits right inside the card

Shop Advisor

Odeo · AI assistant

Sample data

I'm looking for waterproof trail running shoes in size 42.

I found 3 matching models in size 42:

Navy trail running shoe with cyan accents and a deep-lug outsole, side view New

Trail running shoe with membrane

Size 42 in stock · 3 colours

CHF 189

Lightweight charcoal trail shoe with orange accents, side view

Lightweight waterproof trail shoe

Size 42 in stock · 285 g

CHF 159

Light grey running shoe with mint green accents and a thick cushioned midsole, side view

All-round running shoe, water-repellent

Size 42 in stock · high cushioning

CHF 129

I'm looking for waterproof trail running shoes in size 42.

I found 3 matching models in size 42:

Trail running shoe with membrane

Size 42 in stock · 3 colours

CHF 189

Lightweight waterproof trail shoe

Size 42 in stock · 285 g

CHF 159

All-round running shoe, water-repellent

Size 42 in stock · high cushioning

CHF 129

Not sure about the size? Ask for advice

I'm looking for waterproof trail running shoes in size 42.

This model is the best match:

Navy trail running shoe with cyan accents and a deep-lug outsole, side view New

Trail running shoe with membrane

Size 42 in stock · 3 colours · Delivery in 1–2 days

CHF 189

More results

Lightweight waterproof trail shoe

Size 42 in stock · 285 g

CHF 159

All-round running shoe, water-repellent

Size 42 in stock · high cushioning

CHF 129

Connected directly to your business system

Odeo connects directly to your shop system through its existing interfaces, with no detour via middleware such as n8n or Zapier. Stock levels, prices and order status come live from your system.

  • Via existing interfaces, for example REST API and webhooks
  • No middleware such as n8n or Zapier, data flows directly
  • If there is no interface, Sidora AG builds it
  • Direct integrations are quoted per project
Also connectable ERP / inventory management CRM
How the direct integration works
Example

Website chat

Do you have the trail running shoe with membrane in size 42 in stock?

Odeo
No middleware

Shop system

Check stock

Yes, size 42 is in stock in all three colours. If you order today, the shoe will be with you in 1–2 days. Shall I add it to your cart?

  • Check stock and prices

    Odeo checks availability, variants and prices directly in your shop system or inventory management.

  • Retrieve order status

    When asked "Where is my order?", Odeo answers with the current status from your system, including the tracking number.

  • B2B inquiries to the CRM

    Odeo hands over inquiries about volume and business terms to your CRM in structured form and informs your sales team.

What Odeo handles in your shop

Odeo learns your product catalog, shipping policy, and return terms — and sells in your brand voice.

  • Real-time product advice

    Which hiking boot for a multi-day tour with 12 kg pack? Which wine pairing for risotto? Odeo recommends from your range, not just informs.

  • Cross- and up-sell

    Customer buys camera. Odeo suggests matching memory card and bag. Like an experienced sales rep, only 24/7 and in any language.

  • Order status and tracking

    "Where is my order?" — one of the most common support questions. If your shop system is connected, Odeo retrieves the status directly and answers in seconds.

  • Shipping and return clarification

    Delivery time, shipping cost, return window, exchange vs. refund — Odeo knows your policy and prevents cart abandonment.

  • Lead capture for B2B inquiries

    Large customer requests, volume discounts, B2B terms — Odeo pre-qualifies and routes structured to the sales team.

  • Escalation to human support

    Complaint, warranty case, complex request — Odeo recognizes it and hands over seamlessly by email, from Professional also via Slack or webhook to your helpdesk.

Built specifically for Swiss shops

Odeo is compatible with all common shop systems and complements your existing setup, rather than replacing it.

  • Works with any shop system

    Shopify, Shopware, WooCommerce, Magento, BigCommerce, PrestaShop, Wix, Webflow, Squarespace — Odeo runs as a widget on any shop. One line of JavaScript, done.

  • Direct integration with your shop system

    Odeo connects directly to your shop system or inventory management, with no middleware. Order status, tracking number and stock levels come live from your system.

  • Lead capture with CRM push

    B2B inquiries, large customers, volume discounts are captured in structured form (contact, company, volume, use case) and forwarded to the sales CRM. Lead detection is available as an add-on for +CHF 49/month.

  • Seasonal tone customizable

    Black Friday energetic, Christmas warm, outdoor season active — avatar, colors, and language can change per campaign without touching the shop.

Frequently asked questions

Answers on use cases, integration, data protection and pricing in your industry.

Get in touch +41 44 500 25 55
Does Odeo work with Shopify, WooCommerce, and other shop systems?

Yes. Odeo is embedded as a JavaScript widget and is compatible with all common shop systems: Shopify, Shopware 5/6, WooCommerce, Magento, BigCommerce, PrestaShop, Wix, Webflow, Squarespace, Salesforce Commerce Cloud. One line of code, done.

Can Odeo be connected to our shop system?

Yes. Odeo connects directly to your shop system through its existing interfaces, such as a REST API or webhooks, with no middleware such as n8n or Zapier. If there is no interface, Sidora AG develops it. Odeo then answers questions about stock, prices and order status with live data from your shop or inventory management. Direct integrations are quoted per project and transparently in advance.

Can Odeo show order status in real time?

Yes, if Odeo is connected directly to your shop system or inventory management. The customer asks about the order status, Odeo retrieves the data live and answers in seconds. Webhooks are included from the Professional plan; direct integrations are quoted per project.

How does Odeo differ from Tidio, Drift, or Intercom?

Odeo is built in-house by the Swiss company Sidora AG, hosted in Switzerland, uses a RAG architecture (no hallucinations, answers only from your content) and offers predefined roles. Data stays in Switzerland as long as a local LLM is used; we run local LLMs in the Enterprise plan on request at extra cost. Odeo also connects directly to your shop system and sells in your brand voice and with your product knowledge.

What does Odeo cost for a mid-size shop?

For a shop with under 5,000 chats per month, the Professional plan is sufficient: CHF 124/month annual billing (CHF 149 monthly), including all languages, A/B testing, and integration with Slack, Teams and webhooks. Lead detection is available as an add-on for +CHF 49/month, for example if B2B inquiries should go to the sales CRM.

Can Odeo do cross- and upselling?

Yes. Odeo recognizes product interest and can automatically suggest matching add-ons, bundles, or higher-tier models from your range — based on your own product descriptions. You define the selling logic, no generic "others also bought".

How does Odeo handle complex complaints?

Odeo recognizes escalation patterns (warranty case, complaint, cancellation) and hands over to your support team by email, from Professional also via Slack or via webhook to your helpdesk system. Automatic escalation rules by keyword or sentiment are included in the Enterprise plan.

More industries

See all industries

Lift conversion rate — reduce tickets

Give your shop visitors a 24/7 sales rep in 30+ languages. Live in under 30 minutes.

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Developed and operated by Sidora AG, Winterthur

Notes

  1. Data residency in Switzerland applies as long as a local LLM is used. We run local LLMs such as Apertus, Llama or Mistral in Switzerland in the Enterprise plan on request at extra cost.
  2. Typical set-up time for the website chatbot without connecting business applications.
  3. Starter plan, billed yearly. Billed monthly: CHF 49 per month.