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E-Commerce · Conversion bot

The AI sales rep that lifts your conversion rate noticeably

Odeo advises, sells, and supports shop visitors 24/7: answers product questions, recommends suitable alternatives, tracks orders — in the customer's language.

  • 7 selectable roles — sales, advisor, support, concierge
  • Multilingual: 30+ languages, auto-detected
  • Hosting and data residency in Switzerland
  • FADP- and GDPR-compliant, Made in Switzerland
  • Built in-house by Sidora AG, Winterthur
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Shop Advisor
Online · E-Commerce
Hi, looking for a hiking backpack for a 5-day tour with tent. I'm 1.78m, slim build.
Hi! For 5 days with tent I recommend 60-70L volume. For your build, the Osprey Aether 65 (M back) or Deuter Aircontact 65+10 (V-back system) fit well. Both have excellent load transfer to the hips. Should I compare them directly or show what is in stock?
Compare please. What do they cost?
Osprey Aether 65: CHF 320, 2.3 kg, very robust, lifetime warranty. Deuter Aircontact 65+10: CHF 280, 2.6 kg, top ventilation, also top warranty. For multi-day tours in heat, Deuter is noticeably more comfortable. Want to measure your back length? I can also show a matching tent bundle (–10% on Tatonka tent).
Type a message…

Sample conversation — real responses are based on your content.

+ 23%
conversion
on average via real-time advice
–58%
tickets
for standard support questions
< 1 sec
response time
for order status
30+
languages
auto-detected

Where online shops leave money on the table

Over 70% of carts are abandoned. The majority: unanswered questions.

Product advice missing in the shop

"Which size fits me?", "Is it waterproof?", "Which model for my use case?" — without an answer, visitors leave the shop.

Shipping and return questions block orders

Delivery time to Italy? Return window? Free shipping above CHF X? Without clear answers, you lose orders to Amazon.

Support overflows in peak times

Black Friday, Christmas, sale — inquiries multiply tenfold. Support team can't keep up, tickets pile up, customer satisfaction drops.

Multilingualism is an SMB nightmare

A Swiss shop sells in DE, FR, IT and across the EU. Four languages in support? Only with a large team — or with AI.

What Odeo handles in your shop

Odeo learns your product catalog, shipping policy, and return terms — and sells in your brand voice.

Real-time product advice

Which hiking boot for a multi-day tour with 12 kg pack? Which wine pairing for risotto? Odeo recommends from your range, not just informs.

Cross- and up-sell

Customer buys camera. Odeo suggests matching memory card and bag. Like an experienced sales rep, only 24/7 and in any language.

Order status and tracking

"Where is my order?" — the most common support question. Odeo pulls the shipping status via API and answers in seconds.

Shipping and return clarification

Delivery time, shipping cost, return window, exchange vs. refund — Odeo knows your policy and prevents cart abandonment.

Lead capture for B2B inquiries

Large customer requests, volume discounts, B2B terms — Odeo pre-qualifies and routes structured to the sales team.

Escalation to human support

Complaint, warranty case, complex request — Odeo recognizes it and seamlessly hands over via Slack, email, or live chat ticket.

Built specifically for Swiss shops

Odeo is compatible with all common shop systems and complements your existing setup, rather than replacing it.

Works with any shop system

Shopify, Shopware, WooCommerce, Magento, BigCommerce, PrestaShop, Wix, Webflow, Squarespace — Odeo runs as a widget on any shop. One line of JavaScript, done.

Tracking via API

Direct integration with Swiss Post, DHL, DPD, GLS, and all shipping providers. Odeo pulls status live and shows it directly to the customer.

Lead capture with CRM push

B2B inquiries, large customers, volume discounts are captured in structured form (contact, company, volume, use case) and forwarded to the sales CRM.

Seasonal tone customizable

Black Friday energetic, Christmas warm, outdoor season active — avatar, colors, and language can change per campaign without touching the shop.

+ Made in Switzerland

Built in-house by Sidora AG, Winterthur

Odeo is not a white-label ChatGPT. Odeo was built by Sidora AG in Winterthur — with Swiss data residency, RAG architecture against hallucinations, and 7 roles that respond like humans. Configured specifically to your industry, your tone, your standards.

  • Hosting, processing, and backups in Swiss data centres
  • RAG architecture: answers exclusively from your knowledge base
  • 7 roles: sales, advisor, support, customer service, knowledge, booking, concierge
  • Customizable design templates, colors, icons, position on the site
  • Escalation rules via email, SMS, phone, Slack, Teams
  • Automated lead capture with structured CRM push
Swiss servers
Data never leaves Switzerland. Backup, processing, hosting — all in CH.
RAG architecture
No hallucinations. Answers only from your own content.
30+ languages
Auto-detection of visitor language. DE, FR, IT, EN, and more.
7 roles
Configurable to your industry and use case.

Common questions in E-Commerce & Online Shops

Answers to the questions you are asking right now.

Does Odeo work with Shopify, WooCommerce, and other shop systems?
Yes. Odeo is embedded as a JavaScript widget and is compatible with all common shop systems: Shopify, Shopware 5/6, WooCommerce, Magento, BigCommerce, PrestaShop, Wix, Webflow, Squarespace, Salesforce Commerce Cloud. One line of code, done.
Can Odeo show order status in real time?
Yes, from the Professional plan via webhook integration with your shop backend or directly with shipping providers (Swiss Post, DHL, DPD, GLS). The customer asks about order status, Odeo pulls data live and answers in seconds.
How does Odeo differ from Tidio, Drift, or Intercom?
Odeo is built in-house by Sidora AG with data hosting in Switzerland, RAG architecture (no hallucinations, answers only from your content), and 7 pre-configured roles. Tidio/Drift/Intercom are US-based and often deliver generic answers — Odeo sells in your brand voice and with your product knowledge.
What does Odeo cost for a mid-size shop?
For a shop with under 5,000 chats per month, the Professional plan is sufficient: CHF 124/month annual billing (CHF 149 monthly), including lead capture, all languages, A/B testing, and Slack/Teams integration. Lead-capture add-on +CHF 49/month if B2B inquiries should go to the sales CRM.
Can Odeo do cross- and upselling?
Yes. Odeo recognizes product interest and can automatically suggest matching add-ons, bundles, or higher-tier models from your range — based on your own product descriptions. You define the selling logic, no generic "others also bought".
How does Odeo handle complex complaints?
Odeo recognizes escalation patterns (warranty case, complaint, cancellation) and immediately hands over to your support team — via Slack, email, or as a live-chat ticket in your helpdesk system (Zendesk, Freshdesk, HubSpot Service Hub).

Lift conversion rate — reduce tickets

Give your shop visitors a 24/7 sales rep in 30+ languages. Live in under 30 minutes.

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Swiss data hosting · Made by Sidora AG · Live in under 30 minutes