Odeo

Your digital concierge, always awake

Odeo answers guest inquiries around the clock in 30+ languages, pre-qualifies booking requests, and routes leads to the reservations team — even at 3 AM from Singapore.

  • Automatic language detection from Professional, 30+ languages
  • Lead capture with forwarding by email, from Enterprise also by SMS
See pricing Talk to us
  • Hosting and data in Switzerland1
  • Set up in under 30 minutes2
  • Website chatbot from CHF 41 per month3

Hotel Concierge

Odeo · AI assistant

Example

Bonjour, est-ce que vous avez une chambre pour 2 adultes et un chien, du 12 au 15 mai ?

Bonjour ! Oui, nous avons des chambres dog-friendly. Pour 3 nuits du 12.05 au 15.05, je peux vous proposer notre Chambre Confort à CHF 280/nuit, petit-déjeuner inclus, supplément chien CHF 25/jour. Souhaitez-vous que je transmette une demande de réservation ?

Yes please, and how do I get there from Geneva by train?

Perfect. From Geneva: IC8 to Brig, change at Visp, total ~3h. Our complimentary shuttle will pick you up at the station (book 24h in advance). I am now forwarding your request to reservation@..., you will receive confirmation within the hour.

Directly connected

Hotel PMS

Check availability

The reality in Swiss hotels

The reception is overloaded, the inbox is overflowing, and a large share of inquiries revolves around the same topics — in five languages.

  • Inquiries from around the world

    Guests from DACH, Italy, France, USA, Japan, India — each writes in their own language. Reception has neither time nor language staff for that.

  • Reservations break during booking

    Many direct bookings fail on an unanswered question. Guests find no answer, leave, and book via Booking.com — commission included.

  • Same questions, every day

    Breakfast, check-in time, Wi-Fi, dog-friendly, EV charging, public transport, spa hours — the same repertoire for years.

  • Reception unstaffed outside shifts

    In the evening and at night, reception is unstaffed or only available for emergencies. Guests who want to book spontaneously don't get an offer.

Connected directly to your business system

Odeo connects directly to your hotel PMS through its existing interfaces, with no detour via middleware such as n8n or Zapier. Guests get availability and rates from your system, right on your website.

  • Via existing interfaces, for example REST API and webhooks
  • No middleware such as n8n or Zapier, data flows directly
  • If there is no interface, Sidora AG builds it
  • Direct integrations are quoted per project
Also connectable Booking engine Channel manager
How the direct integration works
Example

Website chat

Do you have a double room for two adults from 12 to 15 March?

Odeo
No middleware

Hotel PMS

Check availability

Yes, two Superior double rooms are still available from 12 to 15 March, from CHF 240 per night including breakfast. Shall I send you the link to book directly?

  • Check availability and rates

    Odeo reads free rooms and daily rates directly from your PMS. Guests get current information instead of a link to the contact form.

  • Hand over booking requests

    Arrival, departure, guests, room type and special requests reach your PMS or booking engine in structured form.

  • Notify reception

    Odeo reports new requests to your team by email, from Professional also in Slack or Microsoft Teams.

What Odeo handles for your hotel

Odeo learns from your hotel website, in-house publications, and restaurant PDF. It knows your rooms, house policy, and region.

  • 24/7 pre-booking advisory

    Which room for 2 adults and 1 child? With breakfast? Dog-friendly? Odeo pre-qualifies and routes concrete requests directly to the reservations team.

  • Multilingual concierge

    Hiking suggestions, excursion tips, public transport info, restaurant recommendations — Odeo automatically responds in the guest's language.

  • Restaurant reservation

    Table for four at 7 PM? Odeo takes the request based on your restaurant page and routes it to the restaurant team in a structured form. With a direct integration with your reservation system, Odeo also checks availability.

  • Wellness, spa, activities

    Sauna hours, massages, ski passes, bike rental — Odeo knows your in-house publication and answers without PDF lookups.

  • Arrival and parking

    Public transport, station shuttle, garage prices, EV charging stations. Standard questions that take pressure off reception.

  • Lead capture with escalation

    Concrete booking requests are captured in structured form and forwarded immediately: by email to reservations, via Slack to the team (from Professional), or by SMS to management (from Enterprise).

Built specifically for Swiss tourism businesses

Swiss hospitality means: be there 24/7. Odeo makes that possible — on your website, in your guests' language, in your style.

  • Direct integration with your hotel PMS

    Odeo connects directly to your hotel software through its existing interfaces, with no middleware, and checks availability in real time. If there is no interface, Sidora AG develops it.

  • Lead capture with CRM push

    Qualified booking requests are automatically structured (arrival, guests, room type, language) and handed to the reservations CRM or by email to reception. Lead detection is available as an add-on for +CHF 49/month.

  • Time-of-day escalation rules

    Daytime to reception via Slack, evenings to the on-call manager via SMS, nights to the next shift. You define the rules. Escalation rules and SMS are included in the Enterprise plan.

  • Brand-consistent tone

    Odeo speaks in your house style: 5-star formal, alpine grounded, or hip urban. Avatar, colors, and language match your brand.

Frequently asked questions

Answers on use cases, integration, data protection and pricing in your industry.

Get in touch +41 44 500 25 55
Can Odeo display real-time room availability?

Yes, if Odeo is connected directly to your hotel PMS. Odeo then shows availability and prices in real time. Without an integration, Odeo pre-qualifies booking requests and routes them to the reservations team in a structured form. Direct integrations are quoted per project.

Can Odeo be connected to our hotel PMS?

Yes. Odeo connects directly to your hotel PMS through its existing interfaces, such as a REST API or webhooks, with no middleware such as n8n or Zapier. If there is no interface, Sidora AG develops it. Your booking engine and channel manager can be connected the same way. Direct integrations are quoted per project and transparently in advance.

In which languages does Odeo respond to hotel guests?

In the Starter plan in German and English; from Professional, automatically in the guest's language. More than 30 languages are supported, including German, English, French, Italian, Spanish, Portuguese, Dutch, Polish, Russian, Japanese, Mandarin, Korean and Arabic.

How is Odeo different from Booking.com Messages?

Odeo runs on your own hotel website and avoids OTA commissions. You retain data sovereignty, the branding stays yours, and the bot knows your full content — not just what was transmitted to the OTA. Odeo is not an OTA response, it is your direct guest relationship.

Can Odeo accept restaurant or spa reservations?

Odeo captures requests in structured form (date, time, guests, special requests) and forwards them immediately by email to the restaurant, spa, or activities desk. If your reservation system is connected directly, Odeo creates the reservation there. Direct integrations are quoted per project.

How is Odeo integrated into my hotel website?

A single line of JavaScript is added to your hotel website — done. Odeo automatically crawls all relevant pages (rooms, restaurant, spa, region) and creates your knowledge base. Setup typically takes under 30 minutes.

Does Odeo charge commissions per booking?

No. Odeo has a fixed monthly fee from CHF 41 (Starter, annual billing) or CHF 124 for Professional (annual billing). No commission, no hidden fees, no OTA margin. The direct booking margin stays entirely with you.

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More direct bookings — less OTA commission

Give your guests a 24/7 concierge in 30+ languages. Live in under 30 minutes.

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Developed and operated by Sidora AG, Winterthur

Notes

  1. Data residency in Switzerland applies as long as a local LLM is used. We run local LLMs such as Apertus, Llama or Mistral in Switzerland in the Enterprise plan on request at extra cost.
  2. Typical set-up time for the website chatbot without connecting business applications.
  3. Starter plan, billed yearly. Billed monthly: CHF 49 per month.