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Hospitality & Tourism · 30+ languages

Your digital concierge, always awake

Odeo answers guest inquiries around the clock in 30+ languages, pre-qualifies booking requests, and routes leads to the reservations team — even at 3 AM from Singapore.

  • Automatic language detection — DE, FR, IT, EN, and 30+ more
  • Lead capture with email and SMS escalation
  • Hosting and data residency in Switzerland
  • FADP- and GDPR-compliant, Made in Switzerland
  • Built in-house by Sidora AG, Winterthur
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Hotel Concierge
Online · Hospitality
Bonjour, est-ce que vous avez une chambre pour 2 adultes et un chien, du 12 au 15 mai ?
Bonjour ! Oui, nous avons des chambres dog-friendly. Pour 3 nuits du 12.05 au 15.05, je peux vous proposer notre Chambre Confort à CHF 280/nuit, petit-déjeuner inclus, supplément chien CHF 25/jour. Souhaitez-vous que je transmette une demande de réservation ?
Yes please, and how do I get there from Geneva by train?
Perfect. From Geneva: IC8 to Brig, change at Visp, total ~3h. Our complimentary shuttle will pick you up at the station (book 24h in advance). I am now forwarding your request to reservation@..., you will receive confirmation within the hour.
Type a message…

Sample conversation — real responses are based on your content.

+27%
direct bookings
thanks to lower abandonment
30+
languages
auto-detected
24/7
concierge
even at night and weekends
–18%
OTA commission
trend, via more direct bookings

The reality in Swiss hotels

The reception is overloaded, the inbox is overflowing, and 80% of inquiries revolve around the same topics — in five languages.

Inquiries from around the world

Guests from DACH, Italy, France, USA, Japan, India — each writes in their own language. Reception has neither time nor language staff for that.

Reservations break during booking

Over 60% of direct bookings fail on an unanswered question. Guests find no answer, leave, book via Booking.com with 18% commission.

Same questions, every day

Breakfast, check-in time, Wi-Fi, dog-friendly, EV charging, public transport, spa hours — the same repertoire for years.

Reception unstaffed outside shifts

In the evening and at night, reception is unstaffed or only available for emergencies. Guests who want to book spontaneously don't get an offer.

What Odeo handles for your hotel

Odeo learns from your hotel website, in-house publications, and restaurant PDF. It knows your rooms, house policy, and region.

24/7 pre-booking advisory

Which room for 2 adults and 1 child? With breakfast? Dog-friendly? Odeo pre-qualifies and routes concrete requests directly to the reservations team.

Multilingual concierge

Hiking suggestions, excursion tips, public transport info, restaurant recommendations — Odeo automatically responds in the guest's language.

Restaurant reservation

Table for four at 7 PM? Odeo checks availability based on your restaurant page and routes the request to the restaurant team in a structured form.

Wellness, spa, activities

Sauna hours, massages, ski passes, bike rental — Odeo knows your in-house publication and answers without PDF lookups.

Arrival and parking

Public transport, station shuttle, garage prices, EV charging stations. Standard questions that take pressure off reception.

Lead capture with escalation

Concrete booking requests are captured in structured form and immediately forwarded by email to reservations, SMS to management, or Slack to the team.

Built specifically for Swiss tourism businesses

Swiss hospitality means: be there 24/7. Odeo makes that possible — on your website, in your guests' language, in your style.

PMS and booking integration

Via webhook integration, Odeo can communicate with your hotel software (Mews, Apaleo, Protel, etc.) and check availability in real time.

Lead capture with CRM push

Qualified booking requests are automatically structured (arrival, guests, room type, language) and handed to the reservations CRM or by email/SMS to reception.

Time-of-day escalation rules

Daytime to reception via Slack, evenings to the on-call manager via SMS, nights to the next shift. You define the rules.

Brand-consistent tone

Odeo speaks in your house style: 5-star formal, alpine grounded, or hip urban. Avatar, colors, and language match your brand.

+ Made in Switzerland

Built in-house by Sidora AG, Winterthur

Odeo is not a white-label ChatGPT. Odeo was built by Sidora AG in Winterthur — with Swiss data residency, RAG architecture against hallucinations, and 7 roles that respond like humans. Configured specifically to your industry, your tone, your standards.

  • Hosting, processing, and backups in Swiss data centres
  • RAG architecture: answers exclusively from your knowledge base
  • 7 roles: sales, advisor, support, customer service, knowledge, booking, concierge
  • Customizable design templates, colors, icons, position on the site
  • Escalation rules via email, SMS, phone, Slack, Teams
  • Automated lead capture with structured CRM push
Swiss servers
Data never leaves Switzerland. Backup, processing, hosting — all in CH.
RAG architecture
No hallucinations. Answers only from your own content.
30+ languages
Auto-detection of visitor language. DE, FR, IT, EN, and more.
7 roles
Configurable to your industry and use case.

Common questions in Hospitality & Tourism

Answers to the questions you are asking right now.

Can Odeo display real-time room availability?
Yes. From the Enterprise plan, Odeo can communicate via webhook with your hotel software (Mews, Apaleo, Protel, hotelconnect, Pegasus) and show availability and prices in real time. In Professional, Odeo pre-qualifies booking requests and routes them in a structured form to the reservations team.
In which languages does Odeo respond to hotel guests?
From Professional, automatically in the visitor's language. Standard languages perfectly supported: German, English, French, Italian, Spanish, Portuguese, Dutch, Polish, Russian, Japanese, Mandarin, Korean, Arabic, and 20+ more.
How is Odeo different from Booking.com Messages or Hotelbird?
Odeo runs on your own hotel website and avoids OTA commissions. You retain data sovereignty, the branding stays yours, and the bot knows your full content — not just what was transmitted to the OTA. Odeo is not an OTA response, it is your direct guest relationship.
Can Odeo accept restaurant or spa reservations?
Odeo captures requests in structured form (date, time, guests, special requests) and forwards them immediately by email to restaurant, spa, or activities desk. From Enterprise also direct API integration with Resmio, OpenTable, SevenRooms.
How is Odeo integrated into my hotel website?
A single line of JavaScript is added to your hotel website — done. Odeo automatically crawls all relevant pages (rooms, restaurant, spa, region) and creates your knowledge base. Setup typically takes under 30 minutes.
Does Odeo charge commissions per booking?
No. Odeo has a fixed monthly fee from CHF 39 (Starter, annual billing) or CHF 124 for Professional. No commission, no hidden fees, no OTA margin. You keep 100% of the direct booking margin.

More direct bookings — less OTA commission

Give your guests a 24/7 concierge in 30+ languages. Live in under 30 minutes.

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Swiss data hosting · Made by Sidora AG · Live in under 30 minutes