The AI assistant that supports your practice around the clock
Odeo answers patient inquiries 24/7, explains office hours, guides patients to online registration, and pre-qualifies urgent matters — so your team has more time for actual care.
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Answers exclusively from your practice content -
Multilingual: DE, FR, IT, EN, and 30+ more languages -
Hosting and data residency in Switzerland -
FADP- and GDPR-compliant, Made in Switzerland -
Built in-house by Sidora AG, Winterthur
Sample conversation — real responses are based on your content.
The realities of Swiss medical practices
When the medical assistant is unreachable by phone, patients are lost — or your team spends the whole day on standard questions.
The phone is constantly busy
Patients can't reach the practice, give up, or book elsewhere. The medical assistant is overloaded with standard questions about hours, addresses, and insurance.
Repeating questions consume time
Over 60% of inquiries revolve around the same five topics: office hours, first consultation, after-hours emergencies, prescription renewals, and certificates.
Patients expect 24/7 service
Younger patients search at night, on weekends, on mobile. If you don't respond, you lose them to the next practice — or worse: to Dr. Google.
Data protection is non-negotiable
Patient data is specially protected personal data under Art. 5 (c) FADP. Generic chatbots in foreign clouds are off-limits in a medical practice.
What Odeo handles in your practice
You decide what your bot is responsible for. Odeo learns from your practice website, brochures, and PDFs — and answers consistently in your tone.
Office hours and availability
Odeo provides current hours, emergency numbers, vacation closures, and replacements — even at 11 PM and on Sundays.
Initial registration and triage
The bot asks structured questions about the matter, clarifies insurance and family doctor model, and actively routes urgent cases to the emergency line or online registration.
Prescriptions and certificates
Standard processes for prescription renewal, sick notes, or travel certificates are clearly explained. Patients find the right path without calling.
Lab and practice information
How does the consultation work? Where is the lab sample taken? What examinations does the practice perform? Odeo knows your answers.
Effortless language switching
Ticino patient in Italian, Romandy in French, international patient in English — Odeo automatically switches to the visitor's language.
Escalation to the medical assistant
As soon as a matter requires a human, Odeo hands off seamlessly: by email to the assistant, SMS to the on-call doctor, or Slack notification to the team.
Built specifically for Swiss practices and hospitals
Odeo is not "also suitable for medical practices" — Odeo is configured by Sidora AG to respect your practice workflow.
Patient data stays in Switzerland
Hosting, processing, backups — exclusively in Swiss data centres. No US transfers, no third-country risk.
No diagnoses, clear boundaries
Odeo gives no medical diagnoses. For symptom descriptions, it respectfully refers to the practice or emergency. Safety over functionality.
Escalation rules via email, SMS, phone
Define keywords (e.g. "chest pain", "emergency", "pregnant") that trigger automatic alerts to your team — by email, SMS, or to the on-call line.
Customizable to your practice CI
Colors, logo, tone, widget position, avatar icon — everything matches your practice website. Full white-label option available.
Built in-house by Sidora AG, Winterthur
Odeo is not a white-label ChatGPT. Odeo was built by Sidora AG in Winterthur — with Swiss data residency, RAG architecture against hallucinations, and 7 roles that respond like humans. Configured specifically to your industry, your tone, your standards.
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Hosting, processing, and backups in Swiss data centres -
RAG architecture: answers exclusively from your knowledge base -
7 roles: sales, advisor, support, customer service, knowledge, booking, concierge -
Customizable design templates, colors, icons, position on the site -
Escalation rules via email, SMS, phone, Slack, Teams -
Automated lead capture with structured CRM push
Common questions in Healthcare
Answers to the questions you are asking right now.
Is Odeo FADP-compliant for Swiss medical practices?
Does Odeo make diagnoses or give medical recommendations?
What concrete tasks can Odeo take over in a medical practice?
Can Odeo book appointments directly?
How long does setup take in a practice?
In which languages can Odeo respond to patients?
More time for patients — less time on the phone
Let Odeo take over the routine inquiries of your practice. Live in under 30 minutes, with data hosted in Switzerland.