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Dental Practices · FADP · 24/7 emergency triage

The AI assistant that welcomes patients even after practice hours

Odeo answers patient inquiries 24/7, pre-qualifies emergencies, explains implant and bleaching treatments, and accepts appointment requests in structured form — so your dental assistants have more time at the chair.

  • Emergency triage with clear escalation to on-call service
  • Structured appointment intake with treatment request
  • Hosting and data residency in Switzerland
  • FADP- and GDPR-compliant, Made in Switzerland
  • Built in-house by Sidora AG, Winterthur
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Dental Practice Assistant
Online · Dental Practices
Good evening, I have severe toothache since yesterday, the cheek is swollen.
Good evening. Swelling with pain may indicate an inflammation and is potentially time-critical. Please note: I do not provide a medical diagnosis. Could you briefly tell me: 1. How severe is the pain on a scale of 1-10? 2. Do you have a fever? 3. Do you have swallowing difficulties or shortness of breath?
Pain 7/10, no fever, no breathing problem.
Thank you. With swelling and pain at 7/10, you should be seen today or tomorrow morning. I am immediately escalating your case to Dr. Müller (via SMS) and offering you an emergency slot: tomorrow 8:00 AM. If pain becomes unbearable or breathing problems occur, call 144 immediately.
Type a message…

Sample conversation — real responses are based on your content.

–58%
phone calls
for standard questions
24/7
emergency triage
even on weekends
< 2 min
appointment intake
incl. treatment request
0%
diagnoses
thanks to clear boundaries

What Swiss dental practices know

Between treatments the phone shouldn't ring. But that's exactly when patients call.

Pain patients at the wrong time

Weekends, holidays, evenings — pain patients need help immediately. Whoever doesn't respond gets harsh online reviews.

Complex treatment advisory upfront

Implant? Composite? Bleaching? Invisalign? Patients have fundamental questions before the first consultation — reception can't explain all standards.

Insurance standard questions

What does basic insurance cover? Supplementary insurance? Which estimates do I need? — every patient asks the same three questions.

Data protection is non-negotiable

Patient data is specially protected personal data under Art. 5 (c) FADP. Generic chatbots in foreign clouds are excluded in dental practices.

What Odeo handles in your practice

Odeo gives no medical diagnoses. What Odeo does: structure practice workflow, pre-qualify emergencies, and provide standard advisory based on your practice content.

24/7 emergency triage

Pain, swelling, trauma, broken tooth — Odeo recognizes emergency keywords, asks structured (severity 1-10, since when, swelling) and alerts the on-call dentist via SMS or refers to 144.

Appointment intake with treatment request

Routine check, dental hygiene, pain patient, follow-up — Odeo captures structured, offers slots from the practice calendar, and confirms automatically.

Standard treatment advisory

Implant procedure, bleaching method, Invisalign, root canal — Odeo explains based on your practice publications what to expect.

Insurance and cost questions

What does basic insurance cover, what supplementary? Cost estimate process, warranties, prices for standard treatments — Odeo knows your fees.

Hygiene and practice processes

Hygiene procedures, surgery preparation, fasting requirements, directions, garage prices — Odeo knows your standard procedures and answers directly.

Multilingual inquiries

Ticino patient in Italian, Romandy in French, international patients in English — Odeo automatically switches to the patient's language.

Built specifically for Swiss dental practices

Patients need clarity quickly — without your dental assistant having to leave a treatment.

Patient data in Switzerland

Hosting, processing, and backups exclusively in Swiss data centres. Built in-house by Sidora AG, no US cloud risk, fully FADP-compliant.

Clear medical advisory boundaries

Odeo gives no diagnoses or therapy recommendations. For symptom descriptions, it consistently refers to the practice, the dental on-call service, or with suspected swelling complications directly to 144.

Practice software integration

Webhook integration with common dental software systems (Dentaport, Maxident, MaxX-Dental, ZA-PRO, NEMO Praxis). Appointments are created directly in the system.

Emergency escalation per time of day

Daytime to reception via Slack, evenings to on-call dentist via SMS, nights directly to your regional dental on-call service. You define the rules.

+ Made in Switzerland

Built in-house by Sidora AG, Winterthur

Odeo is not a white-label ChatGPT. Odeo was built by Sidora AG in Winterthur — with Swiss data residency, RAG architecture against hallucinations, and 7 roles that respond like humans. Configured specifically to your industry, your tone, your standards.

  • Hosting, processing, and backups in Swiss data centres
  • RAG architecture: answers exclusively from your knowledge base
  • 7 roles: sales, advisor, support, customer service, knowledge, booking, concierge
  • Customizable design templates, colors, icons, position on the site
  • Escalation rules via email, SMS, phone, Slack, Teams
  • Automated lead capture with structured CRM push
Swiss servers
Data never leaves Switzerland. Backup, processing, hosting — all in CH.
RAG architecture
No hallucinations. Answers only from your own content.
30+ languages
Auto-detection of visitor language. DE, FR, IT, EN, and more.
7 roles
Configurable to your industry and use case.

Common questions in Dental Practices

Answers to the questions you are asking right now.

Does Odeo make dental diagnoses?
No. Odeo is not a medical device and explicitly does not provide diagnoses or therapy recommendations. For symptom descriptions, the bot consistently refers to the practice, the dental on-call service, or with swelling complications and breathing difficulty to 144. You can define escalation keywords (e.g. "swelling", "trauma", "bleeding heavily") yourself.
Is Odeo FADP-compliant for Swiss dental practices?
Yes. Odeo stores all data exclusively in Switzerland, is operated by Sidora AG (Winterthur), and complies with the revised Swiss Federal Act on Data Protection (FADP) as well as the GDPR. No tracking cookies are used; conversation data serves exclusively the improvement of your own bot.
Can Odeo create appointments in our practice software?
Yes, from the Enterprise plan via webhook integration with common Swiss dental software systems (Dentaport, Maxident, MaxX-Dental, ZA-PRO, NEMO Praxis, OneDoc). In Professional, appointments are forwarded structured via email or to the CRM, where reception sets the slot manually.
How is emergency triage organized on weekends?
You define emergency keywords (pain 7+/10, swelling, trauma, bleeding heavily) and escalation rules per time of day. On weekdays, Odeo escalates to reception via Slack; on weekends and at night to the on-call dentist via SMS or to your regional dental on-call service.
Which treatments can Odeo explain in standard form?
Based on your practice publications, Odeo explains standard treatments such as routine check-up, dental hygiene, composite filling, root canal, implant procedure, bleaching, Invisalign, wisdom-tooth removal. For complex cases, it refers to the first consultation.
In which languages can Odeo serve patients?
Standard: German and English (Starter). From Professional automatically in the visitor's language — French, Italian, and 30+ more languages are supported out of the box. Ideal for multilingual practices and language-region transitions.

More time at the chair — less time on the phone

Let Odeo take over emergency triage and standard advisory of your practice. Live in under 30 minutes, with data hosted in Switzerland.

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Swiss data hosting · Made by Sidora AG · Live in under 30 minutes