Odeo

The AI assistant that welcomes patients even after practice hours

Odeo answers patient inquiries 24/7, pre-qualifies emergencies, explains implant and bleaching treatments, and accepts appointment requests in structured form — so your dental assistants have more time at the chair.

  • Emergency triage with clear escalation to on-call service
  • Structured appointment intake with treatment request
See pricing Talk to us
  • Hosting and data in Switzerland1
  • Set up in under 30 minutes2
  • Website chatbot from CHF 41 per month3

Dental Practice Assistant

Odeo · AI assistant

Example

Good evening, I have severe toothache since yesterday, the cheek is swollen.

Good evening. Swelling with pain may indicate an inflammation and is potentially time-critical. Please note: I do not provide a medical diagnosis. Could you briefly tell me: 1. How severe is the pain on a scale of 1-10? 2. Do you have a fever? 3. Do you have swallowing difficulties or shortness of breath?

Pain 7/10, no fever, no breathing problem.

Thank you. With swelling and pain at 7/10, you should be seen today or tomorrow morning. I am immediately escalating your case to Dr. Müller (via SMS) and offering you an emergency slot: tomorrow 8:00 AM. If pain becomes unbearable or breathing problems occur, call 144 immediately.

Directly connected

Practice management software

Check free slots

What Swiss dental practices know

Between treatments the phone shouldn't ring. But that's exactly when patients call.

  • Pain patients at the wrong time

    Weekends, holidays, evenings — pain patients need help immediately. Whoever doesn't respond gets harsh online reviews.

  • Complex treatment advisory upfront

    Implant? Composite? Bleaching? Invisalign? Patients have fundamental questions before the first consultation — reception can't explain all standards.

  • Insurance standard questions

    What does basic insurance cover? Supplementary insurance? Which estimates do I need? — every patient asks the same three questions.

  • Data protection is non-negotiable

    Patient data is specially protected personal data under Art. 5 (c) FADP. Generic chatbots in foreign clouds are excluded in dental practices.

Connected directly to your business system

Odeo connects directly to your practice management software through its existing interfaces, with no detour via middleware such as n8n or Zapier. Free slots for check-ups, dental hygiene or emergencies come straight from your system.

  • Via existing interfaces, for example REST API and webhooks
  • No middleware such as n8n or Zapier, data flows directly
  • If there is no interface, Sidora AG builds it
  • Direct integrations are quoted per project
Also connectable Online appointment booking Recall system
How the direct integration works
Example

Website chat

Do you have a dental hygiene appointment available next week?

Odeo
No middleware

Practice management software

Check free slots

Yes, two dental hygiene slots are still free next week: Tuesday at 7:30 AM and Wednesday at 4:00 PM. Which one suits you better?

  • Slots from your practice software

    Odeo checks free slots for check-ups, dental hygiene or emergencies directly in your practice software and suggests them in the chat.

  • Hand over appointment requests

    Treatment request, time window and contact details reach your system in structured form. Your dental assistants don't have to retype anything.

  • Notify the practice team

    Odeo reports emergencies immediately, by email or, from Enterprise, by SMS to the on-call service.

What Odeo handles in your practice

Odeo gives no medical diagnoses. What Odeo does: structure practice workflow, pre-qualify emergencies, and provide standard advisory based on your practice content.

  • 24/7 emergency triage

    Pain, swelling, trauma, broken tooth — Odeo recognizes emergency keywords, asks structured (severity 1-10, since when, swelling) and alerts the on-call dentist via SMS (from Enterprise) or refers to 144.

  • Appointment intake with treatment request

    Routine check, dental hygiene, pain patient, follow-up — Odeo captures it in structured form and, with connected practice software, offers free slots.

  • Standard treatment advisory

    Implant procedure, bleaching method, Invisalign, root canal — Odeo explains based on your practice publications what to expect.

  • Insurance and cost questions

    What does basic insurance cover, what supplementary? Cost estimate process, warranties, prices for standard treatments — Odeo knows your fees.

  • Hygiene and practice processes

    Hygiene procedures, surgery preparation, fasting requirements, directions, garage prices — Odeo knows your standard procedures and answers directly.

  • Multilingual inquiries

    Ticino patient in Italian, Romandy in French, international patients in English — Odeo automatically switches to the patient's language.

Built specifically for Swiss dental practices

Patients need clarity quickly — without your dental assistant having to leave a treatment.

  • Swiss data residency available

    Hosted in Switzerland, built in-house by Sidora AG, FADP- and GDPR-compliant. Patient data stays in Switzerland as long as a local LLM is used; we run local LLMs such as Apertus, Llama or Mistral in the Enterprise plan on request at extra cost.

  • Clear medical advisory boundaries

    Odeo gives no diagnoses or therapy recommendations. For symptom descriptions, it consistently refers to the practice, the dental on-call service, or with suspected swelling complications directly to 144.

  • Direct integration with your practice software

    Odeo connects directly to your practice management software through its existing interfaces, with no middleware. Appointments are created directly in the system. If there is no interface, Sidora AG develops it.

  • Emergency escalation per time of day

    Daytime to reception via Slack, evenings to on-call dentist via SMS, nights directly to your regional dental on-call service. You define the rules. Slack is available from Professional, escalation rules and SMS from Enterprise.

Frequently asked questions

Answers on use cases, integration, data protection and pricing in your industry.

Get in touch +41 44 500 25 55
Does Odeo make dental diagnoses?

No. Odeo is not a medical device and explicitly does not provide diagnoses or therapy recommendations. For symptom descriptions, the bot consistently refers to the practice, the dental on-call service, or with swelling complications and breathing difficulty to 144. In the Enterprise plan, you can define escalation keywords (e.g. "swelling", "trauma", "bleeding heavily") yourself.

Can Odeo be connected to our practice management software?

Yes. Odeo connects directly to your practice management software through its existing interfaces, such as a REST API or webhooks, with no middleware such as n8n or Zapier. If there is no interface, Sidora AG develops it. Odeo then offers free slots from your practice software and creates appointment requests directly in the system. Without an integration, appointment requests go to your reception by email in structured form, from Professional also via webhook. Direct integrations are quoted per project and transparently in advance.

Is Odeo FADP-compliant for Swiss dental practices?

Yes. Odeo is operated by Sidora AG (Winterthur), hosted in Switzerland, and complies with the revised Swiss Federal Act on Data Protection (FADP) as well as the GDPR. Data stays in Switzerland as long as a local LLM is used; we run local LLMs such as Apertus, Llama or Mistral in the Enterprise plan on request at extra cost. Conversation data serves exclusively the improvement of your own bot.

How is emergency triage organized on weekends?

In the Enterprise plan, you define emergency keywords (pain 7+/10, swelling, trauma, bleeding heavily) and escalation rules per time of day. On weekdays, Odeo escalates to reception via Slack; on weekends and at night to the on-call dentist via SMS or to your regional dental on-call service.

Which treatments can Odeo explain in standard form?

Based on your practice publications, Odeo explains standard treatments such as routine check-up, dental hygiene, composite filling, root canal, implant procedure, bleaching, Invisalign, wisdom-tooth removal. For complex cases, it refers to the first consultation.

In which languages can Odeo serve patients?

In the Starter plan in German and English; from Professional, automatically in the visitor's language. More than 30 languages are supported, including French and Italian. Ideal for multilingual practices and language-region transitions.

More industries

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More time at the chair — less time on the phone

Let Odeo take over emergency triage and standard advisory of your practice. Live in under 30 minutes, hosted in Switzerland.

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Developed and operated by Sidora AG, Winterthur

Notes

  1. Data residency in Switzerland applies as long as a local LLM is used. We run local LLMs such as Apertus, Llama or Mistral in Switzerland in the Enterprise plan on request at extra cost.
  2. Typical set-up time for the website chatbot without connecting business applications.
  3. Starter plan, billed yearly. Billed monthly: CHF 49 per month.