Odeo answers your customers’ questions exclusively from your website, PDFs and documents. If the assistant cannot find an answer, it passes the request to your team instead of making something up.
Odeo AI assistant
Online · around the clock
My bike was stolen. What do I need to do?
Report the theft to the police, then submit the police report via the “Report a claim” form.
Did that two weeks ago, no reply yet. Laura Muster, policy 4711-23.
Thank you, Ms Muster. Customer service has your request and will get back to you.
Hand-off to the team
Passed to customer service
Enter your website URL and the crawler picks up the content. Add PDFs and documents in the client portal.
In the client portal you define tone, role and behaviour, for example as “support assistant” or “customer service”.
One script tag on your website is all it takes. From then on Odeo answers around the clock, and you see every conversation in the client portal.
Reliable answers, a clear hand-off to your team and the language your customers speak.
Odeo uses retrieval-augmented generation: every answer is based on your website, PDFs and documents. If something is not in your knowledge base, the assistant says so openly and points to personal contact.
When a request needs a person, Odeo passes it to your team: by email, and from Professional also in Slack or Microsoft Teams. In the Enterprise plan you set escalation rules, for example for urgent keywords, and can also alert your team by SMS.
From Professional, Odeo automatically replies in the visitor’s language, in over 30 languages including French and Italian. On the Starter plan the assistant speaks German and English.
Odeo posts hand-offs where your team works and connects directly to your CRM or business application, without middleware such as n8n or Zapier. If an interface is missing, Sidora AG builds it.
Odeo answers recurring questions itself and passes everything else to your team in an orderly way.
Odeo answers questions on shipping times, returns and payment methods from your shop pages, around the clock.
View industry pageOdeo explains how customers report a claim or change their policy, and hands special cases to your team.
View industry pageCheck-in, parking, pets: Odeo replies in the guest’s language, from Professional in over 30 languages.
View industry pageOdeo answers questions on office hours, cover arrangements and procedures from your content, without giving medical advice.
View industry pageAnswers around the clock in every plan. Slack, Microsoft Teams and webhooks from Professional; escalation rules, SMS and FAQ analysis from Enterprise. Languages: Starter German and English, from Professional over 30.
Compare all plansPlans billed yearly, 2 months free
Starter
1,000 chats per month, German and English, basic analytics
CHF 393 per month CHF 49 billed monthly
Professional
Over 30 languages, Slack, Microsoft Teams and webhooks
CHF 124 per month CHF 149 billed monthly
Enterprise
Escalation rules, SMS, FAQ analysis, local LLMs on request
CHF 289 per month CHF 349 billed monthly
Answers on how it works, integration, data protection and pricing.
Odeo answers your customers’ recurring questions around the clock, for example about services, prices, processes, delivery or opening hours. It works from your website, PDFs and documents. Requests that need a person are passed to your team.
No. Odeo uses retrieval-augmented generation (RAG) and answers exclusively from your knowledge base. If the assistant cannot find a suitable answer, it says so and points to personal contact instead of guessing.
By email to the address you specify; from Professional also as a notification in Slack or Microsoft Teams, or by webhook to your own application. In the Enterprise plan you define escalation rules, for example for urgent keywords, and can have your team alerted by SMS as well.
Yes. Odeo connects directly to your CRM or business application, such as a ticketing system. It uses the existing interfaces, for example a REST API or webhooks, and no middleware such as n8n or Zapier. If an interface is missing, Sidora AG builds it. We quote direct connections per project and transparently in advance.
German and English on the Starter plan. From Professional, Odeo automatically replies in the visitor’s language, in over 30 languages including French and Italian.
Odeo is hosted in Switzerland and compliant with the Swiss FADP and the GDPR. Data stays in Switzerland as long as a local LLM is used; we run local LLMs such as Apertus, Llama or Mistral on request in the Enterprise plan. Conversation data is used only for your own assistant, never to train external models.
From CHF 39 per month on the annual plan (Starter, 1,000 chats per month), or CHF 49 with monthly billing. Professional costs CHF 124 on the annual plan (CHF 149 monthly) and includes 5,000 chats per month, all languages and Slack, Microsoft Teams and webhooks. Escalation rules, SMS and FAQ analysis are included in the Enterprise plan.
Set up Odeo with your website. The assistant is usually live in under 30 minutes, hosted in Switzerland.
Developed and operated by Sidora AG, Winterthur
