Odeo

The AI chatbot for Shopify

Odeo advises your customers in your Shopify store around the clock and answers questions about products, shipping and returns. Embedded with one script tag, no app.

  • Independent of your theme, one line in theme.liquid
  • Answers from product pages, FAQ and policies
  • With a direct connection: live stock levels and order status
See pricing Talk to us
  • Hosting and data in Switzerland1
  • Set up in under 30 minutes2
  • From CHF 39 per month3

Odeo · AI assistant

your-website.com

Example

Is the 30 L hiking backpack in green still in stock?

Yes, 4 are currently available. Order by 4 pm and we ship the same day.

Runs on Shopify

No plugin, no app

On your Shopify website in three steps

  1. 1Enter your website URL

    Odeo reads your website and builds the knowledge base from it. You add PDFs and documents in the client portal.

  2. 2Tailor it in the client portal

    Colours, tone, role and behaviour, plus the pages on which the chatbot appears.

  3. 3Add the script tag

    Open your theme code in the Shopify admin and add the line to theme.liquid before </body>. It then applies to your whole store.6

Add it to

Online Store Themes Edit code theme.liquid

before </body>

Your line of code, with your key in the client portal

<script
  src="https://chat.sidora.ch/widget/chatbot.js"
  data-api-key="Your key" async></script>
No plugin, no app If needed, we support you with the setup.

What Odeo does on your Shopify website

  • Product advice in the chat

    Odeo helps customers find the right product and answers questions about sizes, materials and availability.

    More about this feature

  • Shipping, returns, order status

    Odeo answers the most common post-purchase questions instantly; your team only handles the special cases.

    More about this feature

  • Inquiries for bulk orders

    For B2B or volume inquiries, Odeo collects the details and hands them to your team.

    More about this feature

Data directly from Shopify

Odeo reads product pages, policies and FAQ automatically. For stock levels and order status, we connect Odeo directly via the Shopify interfaces, without middleware. Direct connections are quoted per project.

  • Directly via existing interfaces such as REST API and webhooks
  • No middleware such as n8n or Zapier, no detours
  • If there is no interface, Sidora AG builds it
  • Direct integrations are quoted per project
How the direct integration works
Odeo
No middleware
  • Products and variants
  • Stock levels
  • Order status
  • Shipping information
  • Your application Interface built by Sidora AG

Frequently asked questions

Answered briefly. We are happy to clarify anything else in person.

Get in touch +41 44 500 25 55
Do I need a Shopify app for Odeo?

No. Odeo is embedded with one script tag in the theme.liquid file. There is no Odeo app to install, authorise or update.

Does Odeo work with every Shopify theme?

Yes. The line is independent of your theme. If you switch themes later, add it to theme.liquid in the new theme again.

Can Odeo tell customers about stock levels and order status?

Yes, with a direct connection to your store. Odeo then queries the data live via the Shopify interfaces; together we define how customers verify themselves for order status. Without a connection, Odeo answers from the content of your store pages.

Will Odeo slow down my Shopify website?

No. The script loads asynchronously and does not hold up your pages. You control which pages the chatbot appears on in the client portal.

More platforms

All integrations

Odeo in your Shopify store.

Embedded without an app, tailored in the client portal. For stock levels and order status, we advise you on a direct connection.

Get started Discuss integration

Developed and operated by Sidora AG, Winterthur

Notes

  1. Data residency in Switzerland applies as long as a local LLM is used. We run local LLMs such as Apertus, Llama or Mistral in Switzerland on request in the Enterprise plan.
  2. Typical set-up time for the website chatbot without connecting business applications.
  3. Starter plan, billed yearly. Billed monthly: CHF 49 per month.
  4. Requires a platform that allows custom code; some website builders only allow this on paid plans. All trademarks belong to their owners. Naming them shows technical compatibility, not a partnership.